FAQ
How to place an order on your site?
Simply select your products, add them to your cart, and follow the ordering process. You will receive an email confirmation once your order is complete.
Can I modify or cancel my order after validation?
No, once payment is validated, the order is transmitted automatically and can no longer be modified or cancelled, except in legal exceptions.
How do I know if my order has been registered?
You will receive a confirmation email with an order number. You can also check the status of your order in your customer area.
What if a product is unavailable after I order?
You will be notified by email. The product will be refunded to you within 14 days.
How to create a customer account?
Click on "My Account" at the top of the site and follow the instructions to enter your details and create a secure password.
I forgot my password, what should I do?
Use the “Forgot Password” link on the login page to receive a reset email
Is my personal data protected?
Yes. Your data is processed in accordance with our privacy policy . You can exercise your rights at any time (access, deletion, rectification, etc.).
Can I delete my account?
Yes. Contact customer service to request deletion of your account in accordance with your right to erasure.
What payment methods are accepted?
We accept credit cards (Visa, Mastercard), PayPal, and other secure payment methods displayed at checkout.
Is payment secure?
Yes, all transactions are encrypted using SSL technology. Card information is never stored.
When will I be charged?
The debit is made immediately after validation of the order.
Why did my payment fail?
This could be due to an exceeded limit, incorrect information, or a bank decline. Check your information or contact your bank.
What are the shipping times?
Orders are shipped within 72 business hours after payment validation, excluding weekends and public holidays. The total timeframe then depends on the chosen carrier.
What delivery methods do you offer?
Home delivery
Delivery to a relay point or post office
Can I track my order?
Yes. A tracking link will be sent to you by email once the package has been shipped. Colissimo tracking is valid in the event of a dispute.
What should I do if I don't receive my package?
First, check the status via the tracking link. If there are any problems, contact your post office and then our customer service via the email in your account.
Can I return a product?
Yes, within 14 days of receipt. The product must be unopened, in its original packaging, and accompanied by the invoice. Contact our customer service team first to initiate the process.
Are I responsible for return shipping costs?
Yes, except in cases of error on our part or non-compliance. In these cases, the costs are covered by the pharmacy.
How am I reimbursed?
Once the products have been received and checked, a refund will be issued within 14 days to the original payment method. The initial delivery charges will be fully refunded unless otherwise stated.
What happens if I don't collect my package?
The package is returned. You will be refunded for the products ordered, excluding shipping costs. If you received free shipping, these costs may be deducted.
How to place an order on your site?
Simply select your products, add them to your cart, and follow the ordering process. You will receive an email confirmation once your order is complete.
Can I modify or cancel my order after validation?
No, once payment is validated, the order is transmitted automatically and can no longer be modified or cancelled, except in legal exceptions.
How do I know if my order has been registered?
You will receive a confirmation email with an order number. You can also check the status of your order in your customer area.
What if a product is unavailable after I order?
You will be notified by email. The product will be refunded to you within 14 days.
How to create a customer account?
Click on "My Account" at the top of the site and follow the instructions to enter your details and create a secure password.
I forgot my password, what should I do?
Use the “Forgot Password” link on the login page to receive a reset email
Is my personal data protected?
Yes. Your data is processed in accordance with our privacy policy . You can exercise your rights at any time (access, deletion, rectification, etc.).
Can I delete my account?
Yes. Contact customer service to request deletion of your account in accordance with your right to erasure.
What payment methods are accepted?
We accept credit cards (Visa, Mastercard), PayPal, and other secure payment methods displayed at checkout.
Is payment secure?
Yes, all transactions are encrypted using SSL technology. Card information is never stored.
When will I be charged?
The debit is made immediately after validation of the order.
Why did my payment fail?
This could be due to an exceeded limit, incorrect information, or a bank decline. Check your information or contact your bank.
What are the shipping times?
Orders are shipped within 72 business hours after payment validation, excluding weekends and public holidays. The total timeframe then depends on the chosen carrier.
What delivery methods do you offer?
Home delivery
Delivery to a relay point or post office
Can I track my order?
Yes. A tracking link will be sent to you by email once the package has been shipped. Colissimo tracking is valid in the event of a dispute.
What should I do if I don't receive my package?
First, check the status via the tracking link. If there are any problems, contact your post office and then our customer service via the email in your account.
Can I return a product?
Yes, within 14 days of receipt. The product must be unopened, in its original packaging, and accompanied by the invoice. Contact our customer service team first to initiate the process.
Are I responsible for return shipping costs?
Yes, except in cases of error on our part or non-compliance. In these cases, the costs are covered by the pharmacy.
How am I reimbursed?
Once the products have been received and checked, a refund will be issued within 14 days to the original payment method. The initial delivery charges will be fully refunded unless otherwise stated.
What happens if I don't collect my package?
The package is returned. You will be refunded for the products ordered, excluding shipping costs. If you received free shipping, these costs may be deducted.
